Bicino policy

Privacy

Last updated 11 August 2026

What we collect

When you join the Bicino waitlist, we collect the email address and location you provide. We store this information in Firebase Firestore; joining the waitlist does not create a Stripe customer or collect payment information.

When you buy bicino one, we collect the delivery name, email address, and shipping address you provide. Stripe processes payment details and stores the customer, Checkout, payment, and shipping records needed for the order.

If you create a Bicino account, Firebase Authentication receives a stable account identifier and the name, email address, and sign-in provider information that Apple or Google makes available. Apple may provide a private relay email address instead of your personal address.

When you delete an Apple-linked account, Bicino temporarily processes the fresh Apple access token only to ask Firebase to revoke Apple access before deleting the Firebase account. Bicino does not retain that token.

How we use it

We use waitlist information to send Bicino availability updates and understand where riders want Bicino to become available. We do not sell personal information.

We use purchase information to create and fulfil the order, reserve one of the 100 Founders Edition devices, send receipts and delivery updates, prevent fraud, provide support, and meet legal obligations. We do not sell personal information.

We use account information to authenticate you, connect a purchase to the correct customer, protect account-only features, support account recovery and deletion, and prevent unauthorized access. Signing in is optional for browsing and required to buy.

Processors and retention

Stripe stores purchase and payment records under its own privacy terms. Google processes Firebase Authentication, waitlist, and inventory data, and Apple or Google processes the sign-in you choose under its own privacy terms. Hosting and operational providers may process limited technical data needed to run bicino.com. Order records are retained for fulfilment, support, fraud prevention, tax, accounting, and other legal requirements. Firebase account data remains until you delete the account or ask us to do so, subject to security and legal retention needs. Waitlist data remains until you ask us to remove it or it is no longer needed for Bicino availability updates.

Your choices

Signed-in customers can delete their Firebase account from the account page. Deleting an account does not delete purchase records that Bicino must retain to fulfil an order or meet legal obligations. You can also ask to leave the waitlist at any time. To ask about, correct, or request deletion of your information, email cpr7a8yp@anonaddy.me.